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Article 1 (Purpose)
1. These terms and conditions are established to regulate the conditions, procedures, and membership rules of the Internet travel service (hereinafter referred to as "the Service") provided by C&K Tour (hereinafter referred to as "the Company") under the Telecommunications Business Act and its enforcement decree.
Article 2 (Effect and Application of the Terms)
1. The contents of these terms and conditions become effective by posting them on the service screen or notifying the members by other means. 2. The Company can modify these terms, and the modified terms become effective by the same method as in paragraph 1.
Article 3 (Supplementary Provisions to the Terms)
1. Matters not specified in these terms and conditions shall be governed by the provisions of the Telecommunications Basic Act, the Telecommunications Business Act, and other relevant laws and regulations.
Article 4 (Definitions of Terms)
1. The definitions of terms used in these regulations are as follows: a. User: Anyone who uses the services provided by the Company. b. Member: A user who has entered into a service usage agreement with the Company. c. ID: A combination of characters or numbers selected by a member for identification and service usage, approved by the Company. d. Password: A combination of characters and numbers set by a member to confirm their identity, matching the ID. e. Termination: The cancellation of a service usage agreement by the Company or the member after the service is opened.
Article 5 (Formation of Service Agreement)
1. The service agreement is established by the Company's acceptance of the user's application and the user's agreement to the contents of the terms. 2. Individuals wishing to join as members and use the service must provide the personal information requested by the Company. 3. Individuals wishing to join as members and use the service must provide information as required in the designated online registration form, with the following information being mandatory: - User number (ID) - Password (PASSWORD) - Name (Real name/English name) - Resident registration number - Phone number and address 4. In addition to the above, the Company may add additional information deemed necessary, and this fact will be announced.
Article 6 (Approval of Application)
1. The Company approves the application when the user accurately completes the items specified in Chapter 2, Article 3. 2. The Company may withhold approval for the following types of applications: - When there is no capacity in the equipment or there is a technical hindrance - When deemed necessary by the headquarters for other reasons 3. The Company may not approve the following types of applications: - When the name is not a real name - When applying using another person's name - When deliberately providing false information when applying - When planning to use the service for the purpose of disrupting social order or public morals - When other conditions for application set by the Company are not met
Article 7 (Change of Contractual Matters)
1. Members must modify the information if there are changes to the information provided during the application. Members are responsible for any damages incurred due to failure to modify.
Article 8 (Protection of Personal Information)
1. When collecting information from service users, the Company obtains the necessary minimum information with the user's consent. Users can view, correct, or delete their personal information online at any time. 2. The Company does not provide, lose, or leak personal information of users to third parties without the user's consent, and the Company is responsible for all damages incurred. However, exceptions apply in cases such as: a. When required by government agencies under laws such as the Telecommunications Basic Act b. When there is a request from the Information Communication Ethics Committee for investigation purposes c. When providing information to a delivery company for delivery business d. When sharing some information for banking business-related matters e. When compiling statistics, promotional materials, academic research, etc., for purposes that do not identify specific individuals f. When there is a request according to the procedure specified by other related laws If a user discovers cases of personal information leakage without consent, they can report it through the Korea Consumer Protection Agency, the Fair Trade Commission, etc., and the Company has the obligation to take appropriate measures.
Article 9 (Obligations Regarding Member ID, Email, and Password Management)
1. Members are responsible for all management of their ID, email, and password. Members are responsible for any damages resulting from the negligent management of their assigned ID, email, and password. 2. If one's ID, email, or password is used improperly, the member must notify the Company immediately.
Article 10 (Types of Services)
1. The Company can change the content and types of services and announce changes through official notices. The types of services are as follows: a. Airline/hotel reservation/sale through online internet b. Reservation/sale of travel products through online internet c. Other travel-related product and information services
Article 11 (Provision of Information)
1. The Company may provide users with various information deemed necessary during the use of the service through methods such as email, wire media, and written mail.
Article 12 (Suspension of Service Provision)
1. The Company may suspend the provision of all or part of the service under the following circumstances: a. Due to unavoidable circumstances such as maintenance of service equipment or construction work b. When the period telecommunication service provider specified in the Telecommunications Business Act suspends telecommunication services c. In case of a national emergency, power outage, failure of service facilities, or a surge in service usage that hinders normal service usage
Article 13 (Company's Service Maintenance Responsibility)
1. The Company constantly maintains service-providing facilities in operable condition. In case of an obstacle to the facilities for service provision or their destruction, the Company promptly repairs and recovers them.
Article 14 (User's Obligations)
1. Users must not engage in the following acts when using the service: a. Using a fraudulent ID b. Replicating information obtained from the service for purposes other than the member's use without the Company's prior approval or using it for publication, broadcasting, etc., or providing it to a third party c. Infringing on the copyrights or other rights of a third party d. Engaging in objectively judged acts associated with crimes e. Other acts in violation of related laws 2. Users must comply with the matters stipulated in these regulations, service usage guidelines, and announcements separately posted or notified by the Company. 3. Users are not allowed to use the service for business activities without the Company's prior approval. The Company is not responsible for any results of business activities and the consequences of violating the regulations in using them.
Article 15 (Fee System, etc.)
1. The fee system for services provided by the Company is as follows: - Joining: Free - Viewing travel-related information: Free - Reservation and sale of travel-related services: Paid - The Company may change the service fees, and details regarding fees will be separately announced.
Article 16 (Termination of Contract)
1. When a member wishes to terminate the service contract, the member must apply for termination online. 2. The Company may terminate the service contract without prior notice or suspend service for a specified period if a member engages in any of the following acts: a. Using a fraudulent ID or stealing email and password b. Deliberately obstructing the operation of the service c. Deliberately spreading content that hinders public order and morals d. Damaging the honor of others or causing harm e. Planning or executing service use with the intention of harming national interests or public welfare f. Violating the usage conditions set by the Company
Article 17 (Matters Regarding Service Restriction)
1. When the Company intends to restrict the use of a member under the provisions of Chapter 5, Article 1, Paragraph 2, each item, the reason, date, period, and other details will be notified to the respective user or representative by email or other means. However, this does not apply in cases where the Company deems it necessary to urgently suspend use. 2. If a user or representative who receives a notice of service restriction under the provisions of Paragraph 1 has objections to the notice of service suspension, they may file an objection. 3. The Company may temporarily postpone the suspension of use until the confirmation period for objections under the provisions of Paragraph 2 and notify the user or representative of the results. 4. If it is confirmed during the suspension period that the reason for suspension has been resolved, the Company will immediately lift the suspension.
Article 18 (Matters Regarding Compensation for Damages)
1. The Company is not responsible for any damages incurred by users related to the use of free services. 2. Regarding damages caused by the Company's fault related to paid services, the Company must compensate the respective member according to the laws and regulations.
Article 19 (Disclaimer)
1. The Company is exempt from liability for providing services in case of force majeure or events equivalent to force majeure. 2. The Company is not responsible for service disruptions caused by the member's fault. 3. The Company is not responsible for damages caused by the member's expectations of profits or losses incurred through the service. 4. The Company is not responsible for the reliability, accuracy, etc., of the information, data, and facts posted by the member on the service.
Article 20 (Jurisdiction of the Court)
1. In the event of a dispute arising from the use of the service, the court having jurisdiction over the location of the Company's head office shall be the competent court.
Agree to Privacy Policy
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C&K Tour Ltd (hereinafter referred to as 'C&K Tour') strives to make the best efforts to protect the personal information of customers and ensure the rights of information subjects. C&K Tour establishes and complies with a 'Privacy Policy' based on the provisions of the 'Personal Information Protection Act' and the standards of the 'Act on Promotion of Information and Communication Network Utilization and Information Protection.' We will inform you of how customer's personal information is collected, used, and what measures are taken to protect personal information for privacy. In the event of amending this privacy policy, C&K Tour will provide prior notice through the website. 1. Purpose of Collection and Use of Personal Information (1) C&K Tour collects the minimum necessary information from customers for processing business such as reservation of travel products and providing travel-related services. All provided personal information will not be used for purposes other than the intended purpose without separate consent. (2) In case of changes in the collection items or purposes of personal information, C&K Tour will notify in advance and seek customer consent. (3) C&K Tour uses the collected personal information for the following purposes: a. Contract performance and fee settlement related to service provision b. Membership management for user identification, prevention of unauthorized use by fraudulent members, confirmation of intent to join, age verification, handling of complaints, delivery of notices, etc. 2. Items and Methods of Personal Information Collection (1) C&K Tour collects customer's personal information through legal procedures and standards based on relevant laws. Only the minimum information necessary for customer service is collected, and collection and use are restricted in accordance with the Information and Communication Network Act and the Personal Information Protection Act. (2) C&K Tour does not collect sensitive personal information that may infringe on the customer's rights (such as preferences, sexual information, etc.). However, for customers who require medical assistance for the important service of travel services or voluntarily provide information, the following information is collected: Collection items: Health status (including information on diseases/injuries that occur during the itinerary), information on foods that cannot be consumed/preferred (allergies, etc.). 3. Use and Retention Period of Personal Information (1) The use period of personal information is limited to the period of providing the service or the dispute processing period, and information will be destroyed without delay if the information subject requests deletion and agrees to withdraw from membership. However, in cases where it is necessary to retain in accordance with relevant laws, the information will be securely stored for a certain period. Record of contract or withdrawal: 5 years (Consumer Protection Act in E-commerce) Record of payment and supply of goods: 5 years (Consumer Protection Act in E-commerce) Record of consumer complaints or dispute resolution: 3 years (Consumer Protection Act in E-commerce) (2) Compliance with the Effective Period System for Personal Information C&K Tour adheres to the personal information effective period system and takes necessary measures, including destruction, to protect the personal information of users who have not used the service for one year. C&K Tour notifies users 30 days before the expiration of the one-year effective period, and if personal information needs to be retained after the expiration, it is clearly specified in accordance with related laws. 4. Matters regarding the Provision of Personal Information to Third Parties C&K Tour does not provide personal information beyond the scope notified in the 'Purpose of Collection and Use of Personal Information' unless customer consent or legal regulations are involved. However, personal information may be provided without customer consent in the following cases: When requested by investigative agencies for investigation purposes under related laws such as the Criminal Procedure Act, the Law on Real-Name Financial Transactions, and Confidentiality, and the Credit Information Use and Protection Act. When providing to research organizations for statistical research or academic research in a form that cannot identify specific individuals. 5. Outsourcing of Personal Information Processing by C&K Tour (1) C&K Tour outsources some tasks to specialized companies to provide convenient services to customers. (2) C&K Tour strictly manages and supervises outsourced tasks by clearly defining legal processing procedures, security instructions and obligations to maintain confidentiality of personal information, and restrictions on the use beyond the scope of business purposes, and responsibility for damage compensation in case of accidents. (3) If the content of the outsourced task or the entrusted company changes, it will be promptly disclosed through this privacy policy. (4) The current status of outsourcing personal information by C&K Tour is as follows: Reservation/payment of air tickets through C&K Tour website and mobile. Land agencies in Korea and abroad. Stripe: Credit card payment approval, automatic deposit service for sales history. Maintenance companies for websites and systems. 6. Information about Automatic Collection Devices for Personal Information C&K Tour uses 'cookies' to provide personalized services to users. A 'cookie' is a small amount of information sent by a website to a user's computer browser (Netscape, Internet Explorer, etc.). When a user logs in to a website, the server reads the contents of the cookie in the user's browser and provides services by finding additional information on the user's computer. This cookie information is used to provide users with useful and convenient customized services. Cookies are used for the following purposes: (1) When you register as a member, a cookie is set the first time you log in and deleted when you log out. The use of cookies in relation to member logins is to verify the current login status. (2) Cookies are used in user environment settings. Information about the user's selected search environment values is stored to provide the user with the desired environment settings. (3) Cookies are used to grasp information about user behavior, such as the difference in connection frequency between members and non-members or the frequency of repeated use, and are used for target marketing. (4) Cookies are used for various promotions such as events conducted by C&K Tour to confirm the frequency of customer participation. (5) Users can adjust their web browser options to accept all cookies, send a notification when cookies are set, or reject all cookies. The method is as follows: If you are using Internet Explorer: Click 'Internet Options' from the 'Tools' menu. Click on the 'Privacy' tab. Adjust the privacy level according to user preference. If you are using Chrome: Click 'Settings' from the [...] menu. After clicking 'Advanced', click 'Content settings' in the 'Privacy and security' category. Click 'Cookies'. Select the desired cookie settings. 7. Rights and Obligations of Data Subjects Individuals have the right to exercise the following personal information protection-related rights at any time with respect to C&K Tour: Request for Access to Personal Information: The right to inspect personal information, including the source of information collected from the data subject and others, the purpose of processing, and usage history. Correction Request in Case of Errors: The right to request correction when errors are identified. Request for Deletion of Personal Information: The right to request the deletion of personal information. Request for Suspension of Processing: The right to request the suspension of processing. The exercise of these rights can be done through written requests, phone calls, emails, facsimile (FAX), or other means. C&K Tour will promptly take necessary actions upon receiving such requests. Data subjects are obligated to ensure that C&K Tour processes personal information, both their own and others', in compliance with the Personal Information Protection Act and other relevant laws. 8. Method for Accessing and Correcting Personal Information To access or correct personal information, customers can log in to the C&K Tour website (cnktour.com), go to "My Page," and manage their information. Alternatively, customers can request access, correction, or deletion of personal information via email, phone, or by contacting C&K Tour's customer center and the personal information manager. C&K Tour will promptly handle requests after verifying the customer's identity. Until corrections are completed for member/customer correction requests, C&K Tour will not use or provide personal information. Method for Requesting Access, Correction, Deletion, or Suspension of Processing of Personal Information by C&K Tour Customers: Customers should submit a request for access, correction, deletion, or suspension of processing of personal information via email (info@cnktour.com). Contacting the C&K Tour customer service center will assist in completing the process promptly after confirming the customer's identity. 9. Withdrawal of Consent for the Collection/Use/Provision of Personal Information Customers have the right to withdraw their consent for the collection, use, and provision of personal information at any time. Consent withdrawal can be requested through the C&K Tour website (cnktour.com) by logging in and applying for consent withdrawal (membership withdrawal) through the My Page menu. Alternatively, customers can submit a written request via email or mail to C&K Tour's customer center and the personal information manager, and C&K Tour will promptly take action after confirming the customer's identity. 10. Protection of Personal Information for Children Under 14 Years Old For children under 14 years old, travel product/service contracts can be made through legal representatives (parents, legal guardians, custodians). Only the minimum necessary personal information for performing the service is collected. The legal representative of a child under 14 years old can request access or correction of the child's personal information and withdraw consent for the collection, use, provision, and outsourcing of personal information. Personal information of children under 14 years old will not be provided or shared with third parties without the consent of the legal representative. 11. Measures for Technical/Managerial Security to Ensure Personal Information Protection (1). Technical Measures Customer's personal information is protected by passwords, and important data is further secured using encryption or file lock functions (Lock). C&K Tour adopts security devices (SSL or SET) to securely transmit personal information over the network using encryption algorithms. C&K Tour takes measures to prevent damage from computer viruses by using regularly updated antivirus programs. Security measures, including intrusion prevention systems and vulnerability analysis systems, are implemented on each server to prepare for external intrusion such as hacking. (2). Managerial Measures C&K Tour limits access to customer's personal information to the minimum necessary personnel. Regular in-house training and external delegated training on security technology acquisition and compliance with personal information protection obligations are conducted. Security oaths from all employees are obtained at the time of employment to prevent information leakage by human error. Internal procedures are established to audit compliance with the personal information processing policy. Personal information and general data are stored separately on dedicated servers. C&K Tour is not responsible for individual mistakes or risks of the basic internet that may occur. In the event of a loss, leakage, alteration, or damage to personal information due to internal administrator errors or technical management accidents, C&K Tour will immediately notify you of the facts and take appropriate measures and compensation. 12. Management of Personal Information Destruction C&K Tour promptly destroys collected personal information after the purpose of use is achieved, following the information protection reasons under internal policies and other relevant laws. The destruction process and method are as follows: A. Destruction Process Personal information provided by customers for membership registration and travel service usage is stored for a certain period according to the purpose of use and retention period, and then it is deleted or destroyed in accordance with internal policies and other relevant laws. B. Destruction Method Personal information printed on paper: Shredded using a shredder. Personal information stored in electronic file format: Deleted in a way that cannot be reproduced by using an irreversible method. C. Destruction Timing In the case of membership registration information: When withdrawing from membership or being expelled from membership. In the case of payment information: On the completion date of the payment or when the statute of limitations for debt extinction has expired. In the case of information collected for surveys, events, etc.: When the survey, event, etc., ends. However, even if the purpose of collection or the provision purpose is achieved, personal information may be retained if there is a need to retain it under the provisions of commercial law and other laws. 13. Collection of Opinions on Personal Information If you have inquiries about the privacy policy or any other opinions, please contact the following email and fax reception points. Email: info@cnktour.com Phone: 403-561-4038 Address: 121 Candle Place Southwest, Calgary, AB If you need consultation for personal information infringement and reporting, you can contact the following external organizations: ○ Personal Information Dispute Mediation Committee Phone: 118 (without area code) URL: https://kopico.go.kr ○ Personal Information Infringement Report Center Phone: 118 (without area code) URL: http://privacy.kisa.or.kr ○ Cyber Crime Investigation Department, Supreme Prosecutors' Office Phone: 02-3480-3571 Email: cybercid@spo.go.kr ○ Cyber Safety Bureau, National Police Agency Phone: 182 (without area code) URL: http://cyberbureau.police.go.kr 14. Notification of Changes to the Privacy Policy If there are additions, deletions, or modifications to the contents of the privacy policy, they will be announced through the notice on the website before the revised content is reflected. Furthermore, to easily identify the revision status, a version number and revision date will be assigned to the privacy policy, and in the case of important matters, notifications will be sent to customers via email. Privacy Policy Version 1.0 Effective Date: December 01, 2023 Last Revised: December 01, 2023 15. Contact Information for the Personal Information Management Officer C&K Tour is committed to securely protecting customer's personal information and addressing complaints and inquiries related to personal information. If you have any questions regarding personal information or related matters, please contact the designated personal information management officer. We will provide sincere and prompt responses based on established standards. E-mail: info@cnktour.com
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